Shipping & Returns
Shipping
Jewellery items that are held in stock ready for dispatch are sent out within 3-5 business days. Made-to-order items, such as rings, may take longer than this, but they will all be dispatched as soon as possible.
All UK orders of £70 and above are sent by Royal Mail Special Delivery as standard. This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery.
UK orders below £70 are sent by Royal Mail 1st class Signed For, which again requires a signature on delivery.
International orders are sent by the equivalent international method.
Non-EU parcels require a customs form to be attached. Any customs fees incurred are the customer's responsibility.
(You will be emailed an estimated dispatch date shortly after placing your order, and I will always keep you informed of the progress of your order. Please do contact me if you wish more information on current dispatch times or if you need something urgently)
Returns
Items purchased online will be subject to a partial refund (minus postage) will be made within 14 calendar days of the return of the jewellery in their original condition and payments made using the same method as you used to pay for your order. Please notify us by email that you wish to return the item before goods are sent.
This policy does not include earrings, which are non-returnable for hygiene reasons.
Bespoke items (i.e. those made to a requested size not generally listed on the website, with personalisation, with requested stones or made on commission) may not be eligible for refund or exchange.
Customers are responsible for posting the items correctly by Royal Mail Special delivery.
Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service.